We can dispatch items to you. Email, telephone or post your order. You can pay by Visa, Visa Electron, Mastercard, Maestro or Solo or send a Cheque. Cheques payable to W H THOMAS & SON. Orders paid for by cheque will be dispatched on clearance of the cheque to our bank account.
If you pay by card we require:
The card number
Valid from & expiry dates
Issue number (maestro)
The last 3 digit number on the signature strip
The delivery address. If this is different to the registered address of the card then we require that also.
Carriage will be charged by weight for the items dispatched. We can give you a quotation for this.

Online Buying

We are gradually converting the website so customers can buy products online. Where you see the description " Click on image to buy" these products can be purchased online. Shipping charge is automatically calculated based on the weight of the order and this is shown on the shopping cart. Payment is processed through Google Checkout.

Despatch and Delivery

Despatch will not take place until payment is received but the majority of goods will be dispatched within 1 working day of order, if your order has not arrived within 15 working days then please contact us.  Items damaged during shipment should be returned. Shipping charges are calculated at cost, and are shown separately . We use Royal Mail 1st class Recorded Signed for or Standard Parcel Service or Interlink Express for next day delivery.. We can deliver only to UK addresses at the moment.

Liability insurance is included in the Shipping charge.

Returns

Before any goods are returned please contact us by Email, or by fax or phone quoting your invoice number, We will reply by return. If goods are faulty or damaged upon delivery please return them for a full credit including postage costs you have incurred. If you wish to return non-faulty goods you should do so within 7 days of receipt for a refund, subject to their return in good condition, unworn and with the original product packaging. A refund will be given (not including Shipping costs involved in the order).