We can despatch items to you. Email, telephone or post your order. You can pay by Visa, Visa Electron, Mastercard, Maestro or Solo or send a Cheque. Cheques payable to W H THOMAS & SON. Orders paid for by cheque will be despatched on clearance of the cheque
( normally 7 working days ) to our bank account.
If you pay by card we require:
The card number
Valid from & expiry dates
Issue number (maestro)
The last 3 digit number on the signature strip
The delivery address. If this is different to the registered address of the card then we require that also.
Carriage will be charged by weight for the items dispatched. We can give you a quotation for this.

Online Buying

We are gradually converting the website so customers can buy products online. Where you see the description " Click on image to buy" these products can be purchased online. Shipping charge is automatically calculated based on the weight of the order and this is shown on the shopping cart. Payment is processed through Google Checkout or send a cheque for payment.

Stock Availability

The website is configured so that you can only buy items online that are in stock. If an item is out of stock a message will be displayed when you click "add to basket".

Export Orders

We can despatch orders worldwide by airmail. If a shipping charge for your country does not show on the shopping cart we will need to quote for that order. Please email with your requirements and we will send a quotation to you.

Despatch and Delivery

Despatch will not take place until payment is received but the majority of goods will be despatched within 1 working day of order. If your order has not arrived within 15 working days then please contact us.  Items damaged during shipment should be returned. Shipping charges are calculated at cost, and are shown separately . We use Royal Mail 1st class Recorded Signed for, City Link, Federal Express or Parcelforce for next day delivery.

Liability insurance is included in the Shipping charge.

Returns

Before any goods are returned please contact us by Email, or by fax or phone quoting your invoice number, We will reply by return. If goods are faulty or damaged upon delivery please return them for a full credit including postage costs you have incurred. If you wish to return non-faulty goods you should do so within 14 days of receipt for a refund minus the shipping charges, subject to their return in good condition, unworn and with the original product packaging. A refund will be given. The buyer will have to pay the Shipping costs to return the goods. Refunds shall not exceed the total value of the original transaction (minus the shipping charges) and are at our discretion. 

Please note that you are responsible for all return carrier costs in the event of a cancellation.
Non-collection from depot, non-acceptance of goods and goods returned due to poor addressing will be deemed cancellations.

Illustrations

Some products may have slight variations from the pictures illustrated, and do not constitute a fault. If you have specific requirements please ask before ordering.